Delivery Information

Local Delivery is included on order totals of £60 and above.

Processing your firewood is done at the start of each week, Monday and Tuesday (occasionally Wednesday), then deliveries are Wednesday to Saturday between 9:00am & 6:00pm. 

If you require a specific day etc just let us know in the notes section when you order. 

We try to plan our delivery routes efficiently and this is aided if you can give us the flexibility to deliver at any time of your chosen delivery day (the driver can call within a time if preferred). However if this is not possible we do offer a choice of am (9:00-12:00) or pm (12:00-6:00).

We cannot arrange a specific time for delivery, but if you tell us when you are definately going to be in we will try to accommodate this time into our plan.

Local  deliveries are carried out by our own 3.5 ton (transit sized) vehicles, although at busy periods we may sub-contract larger haulage vehicles.

Bulk Firewood deliveries are craned off to the left side of the vehicle.  We cannot drag bulk bags.

Barrow Bag deliveries are craned off then trollied to wherever you wish to store them.

Deposit or Exchange ONLY:  We use a deposit system on all of our bags. On the first delivery or collection you will require a bag deposit. You can then either return it for a refund or keep it and on the second drop or trip we just exchange your empty bag with a new full one.

Coal and Smokeless fuel deliveries will be either stacked where you wish or we can fill your bunker directly.

Briquette fuel deliveries will be stacked where you wish.

Please note.  We will always try to help as much as possible, but deliveries are made at the drivers discretion.  Please be realistic as to where you expect the fuel to be delivered, ie: many flights of stairs or down the bottom of a really long garden is unrealistic. If you are unsure please ask.

Don't worry when it snows, our vehicles are fitted with specialist winter tyres and carry snow socks, snow chains and grit so we can still deliver to you.

 

Nationwide Pallet deliveries:

Only local delivery is included within our online prices, so for customers who are outside our delivery area we have to pass on part of the cost to use the Nationwide Pallet Network. 

Less than 250kg - £35

Between 250kg and 1000kg - £30

Over 1000kg - £25 per 1000kg

Deliveries are usually sent on a three day service. Special requests like Saturday, next day or timed delivery will incur an additional cost , please contact us for a quote.  Fuel stacking is not available with pallet haulage.

Scottish Highlands, some places in Wales etc. may incur an extra delivery charge.  If you are unsure please get in touch.

The haulage company we use are very good and help where they can, but please bare in mind these pallets are heavy, it is up to the drivers' discretion where he/she can place the pallet. They are contracted to kerbside only. Gravel drives, lumps and bumps etc. are not possible.

The vehicle used would normally be an 18 ton truck with rear tail lift.  This will require plenty of room with approx 2.8m width, 3.8m and 8m length.  Please let us know any special information to aid the driver.