Terms & Conditions

Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

 

Information about us

www.renewablesolidfuels.co.uk is a site operated by Fosse Way Group ("We"). Our registered office is Fosse Way Fuel Supplies, Seagrave Road, Thrussington, Leics, LE7 4TR. Our VAT number is [VAT NUMBER].

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

 

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

 

  Whilst staff at Fosse Way Group are pleased to give advice, it is the customers responsibility to check with their stove manufacturer the suitability of our products, following all guidelines for the safety and maintenance of such appliance.

 All products are sold for the domestic fuel market at the relevant vat rate.  Customers who may wish to use the fuel for any other purpose must inform Fosse Way Group on the order. If they neglect to do this Fosse Way Group is idemnified against any claim for unpaid vat and is able to claim from the customer all compensation and any additional costs incurred with HMRC. 

  Goods must be checked at the time of delivery and Fosse Way Group informed immediately by our contact page in the case of damage or loss.

  Goods remain the property of Fosse Way Group until paid for in full.

  In the unlikely event that your chosen item is out of stock we will contact you and offer the nearest alternative fuel or delivery date.

  We aim to deliver your order within 7 days. If you require an earlier delivery this must be stated in the box when ordering.

  We only deliver within mainland UK.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy [INSERT A LINK TO SITE'S PRIVACY POLICY].  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please email us on our contact page.

Thank you for visiting our site.

 

 

Delivery Information

 

East Midlands deliveries are carried out by our own 3.5ton (transit sized) vehicles, though sometimes through busy periods we will sub-contract larger haulage vehicles.

Bulk Firewood deliveries are crained off to the left side of the vehicle.  Standard and air dried firewood can be tipped from the bags, kiln cannot.

Barrow Bag deliveries are crained off then trolleyed to wherever you wish to store them.

Coal and Smokeless fuel deliveries will be either stacked where you wish or we can fill your bunker directly.

Briquette fuel deliveries will be stacked where you wish.

Please note.  We will always try to help as much as possable, but deliveries are made at the drivers discression.  Please be realistic with where you expect the fuel to be delivered to ie: many flights of stairs or down the bottom of a really long garden.  If you are unsure please ask.

Delivery Times: We will try to deliver with the most efficient routes, so it is best if we can have the flexability to deliver at any time of your chosen delivery day (the driver can call if prefered).  We do though offer you a choice of am (8:00-12:00) or pm (12:00-8:00).  If you need a specific time or you will be back by X:00 for eg. we will try to accomidate.

East Midlands Bag Exchange:

We use a deposit system on our bulk and barrow bags.  On the first delivery you will require a bag deposit.  You can then either return it for a refund or keep it, then on the second drop we just exchange your empty bag with a new ful one.

Coal Deliveries:

All coal and smokeless fuel is delivered in pre-pack bags so we can either fill your bunker or stack the bags where convenient.

 

Nationwide Pallet deliveries  are at a small additional charge as we include local delivery within our on-line prices but pallet network costs us more so we have to pass this on.  Deliveries are usually sent on a three day service.  Special requests may be possible but may incurr additional extra cost. 

The haulage company that we use are very good and help where they can but please bear in mind these pallets are heavy, it up to the drivers discression where he/she can place the pallet.  They are contracted to kerbside only, gravel drives, lumps and bumps etc. are not possable.

The vehicle used would normally be an 18 ton truck with rear tail lift.  This will require plenty of room with approx 2.8m width 3.8m and 8m length.  Please let us know any special information to aid the driver.