Our Quality Guarantee

Our Quality Guarantee

We aim to deliver you the best products and service.  If for any reason we should fall below your expectations please let us know as soon as possible so we can rectify it.

Our Kiln Dried Firewood:

  •  Will contain usable sized logs. If there are any logs that are too large for your fireplace or stove, let us know how many on your next delivery and we will exchange them.
  • Our firewood is mixed hardwood timber species. Lighter timbers like ash/birch are cut larger and the harder oaks etc are cut smaller to aid even drying.
  • All firewood sold in Bulk and Barrow bags has a quality control tag where we record the moisture content of the timber (tested at random on the outside of the log) and the date tested.
  • The process of kiln drying kills most if not all insects even if there are bore holes etc. still visible.
  • Delivered bags have a quality tag including date produced, moisture content and size.